Privacy Policy

Last updated: June 2026

What We Collect

Your contact details (Telegram handle, email address, etc.);
The case description you provide (wallet type, how access was lost, relevant clues);
Device or wallet data strictly necessary to perform the recovery work.

We never ask you to send mnemonics, private keys or full passwords through any channel — please don't — unless a service agreement has been signed and a secure handover method agreed.

Storage & Isolation

Case data is stored offline / encrypted and isolated from other cases;
Following the principle of minimum access, only core technical staff directly working on your case can access it.

Data Destruction

After a case closes (successful delivery or confirmed termination), we destroy all related data within the timeframe agreed in the service agreement.

Third-Party Disclosure

We never disclose client identities or case information to any third party, except where required by law.

Contact

Questions about this policy: b@back.im or Telegram @back_im.

This page is a framework version; the signed service agreement prevails.